Shipping Policy
Last Modified: December 23, 2024
Introduction
Dolly Glow is committed to providing fast and reliable shipping for all orders placed on our website (https://dollyglow.site/). This Shipping Policy outlines the shipping methods, delivery times, costs, and other important information related to the delivery of your products. By placing an order with us, you agree to the terms outlined in this policy.
Shipping Methods and Delivery Times
We offer a variety of shipping options to suit your needs. The estimated delivery time for your order will depend on your location and the shipping method selected at checkout.
- Standard Shipping: Typically takes 5-7 business days for delivery. This is our most affordable shipping option.
- Expedited Shipping: If you need your order sooner, you can select expedited shipping, which usually takes 2-3 business days.
- Overnight Shipping: For urgent deliveries, we offer overnight shipping, ensuring that your order arrives the next business day.
Shipping Costs
Shipping costs are calculated at checkout based on the weight of your order and the destination address. You will be able to view the shipping cost before completing your order.
For orders over $50, we offer free standard shipping within the United States. International shipping is available for a fee, and customs duties or taxes may apply depending on the destination country.
Processing Time
Orders are typically processed within 1-2 business days of receiving your order. However, processing times may vary depending on product availability and volume of orders. Once your order is processed, it will be shipped according to the method you selected during checkout.
You will receive a tracking number once your order has been shipped so you can monitor its progress.
International Shipping
We are happy to offer international shipping to select countries. International orders may take longer to arrive due to customs clearance and shipping logistics. You will be responsible for any customs duties, taxes, or fees imposed by the destination country.
Please note that international shipments may be subject to delays beyond our control due to customs processing, and Dolly Glow is not responsible for these delays.
Order Tracking
Once your order has been shipped, we will provide you with a tracking number via email. You can track the status of your shipment by visiting the carrier’s website and entering your tracking number.
Shipping Address
Please ensure that the shipping address you provide is accurate and complete to avoid any delays or issues with delivery. We are not responsible for lost or delayed shipments due to incorrect or incomplete address information.
If you need to make changes to your shipping address after your order has been placed, please contact us immediately at info@dollyglow.site. We will make every effort to update the address, but we cannot guarantee changes once the order has been processed and shipped.
Lost or Damaged Shipments
If your order is lost or damaged during shipping, please contact us immediately. We will work with the carrier to resolve the issue and may offer a replacement or refund depending on the circumstances.
Returns and Exchanges
For information on returns and exchanges, please refer to our Refund and Returns Policy. If you wish to return an item after receiving it, you are responsible for return shipping costs unless the item is defective or we made an error with your order.
Changes to This Shipping Policy
Dolly Glow reserves the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page, and the “Last Modified” date will be updated accordingly.
Contact Us
If you have any questions about our Shipping Policy or need assistance with your order, please contact us:
Dolly Glow
33 Lakeview Dr Gardner, Massachusetts 01440
Phone: (978) 632-6418
Email: info@dollyglow.site