Refund and Returns Policy
Last Modified: December 23, 2024
Introduction
At Dolly Glow, we are committed to providing high-quality products and excellent customer service. If you are not fully satisfied with your purchase, our Refund and Returns Policy outlines how you can return items and receive a refund or exchange.
Returns Eligibility
You may return items within 30 days from the date of receipt for a full refund or exchange, provided that the following conditions are met:
- The item must be unused, in its original condition, and in the original packaging.
- You must provide proof of purchase, such as an order confirmation or receipt.
Non-Returnable Items
The following items are non-returnable:
- Gift Cards
- Items marked as final sale or clearance
- Personalized or custom-made items
How to Initiate a Return
To initiate a return, please follow these steps:
- Contact us at info@dollyglow.site within 30 days of receiving your order.
- Provide your order number, the item(s) you wish to return, and the reason for the return.
- Our customer service team will provide you with return instructions and a return shipping label if applicable.
Return Shipping Costs
Customers are responsible for the cost of return shipping unless the item is defective or we made an error in fulfilling your order. In such cases, Dolly Glow will cover the return shipping costs.
Refund Processing
Once your returned item is received and inspected, we will notify you of the status of your refund. If your return is approved, the refund will be issued to the original payment method. Please note that refunds may take 5-7 business days to process.
Exchanges
If you would like to exchange an item for a different size or color, please follow the same steps as a return. Once we receive your returned item, we will send out the replacement item.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at info@dollyglow.site. We will assist you with the return and issue a refund or replacement, depending on your preference.
Changes to This Refund and Returns Policy
Dolly Glow reserves the right to update or modify this Refund and Returns Policy at any time. Any changes will be posted on this page, and the “Last Modified” date will be updated accordingly.
Contact Us
For any questions regarding our Refund and Returns Policy, please reach out to us:
Dolly Glow
33 Lakeview Dr Gardner, Massachusetts 01440
Phone: (978) 632-6418
Email: info@dollyglow.site